eBook FAQ

Hello!

This page is the one to read if you have encountered an issue with receiving your purchase.

There are three quick things that you can check right now if your issue is that you have not received your ebook. These three questions cover more than 90% of issues about receipt of ebooks.

  1. Is the email address that you used on the purchase correctly spelt? If there is a typo, the download email along with the receipt, cannot be emailed to you.
  2. Is the email address that you are looking for the download email in, the one you used for purchase? Sometimes when purchasing through PayPal, email addresses are changed partway through purchase, for example.
  3. Have you checked your junk folder or done a global search of your email? Providers like Hotmail, Yahoo, Gmail, have more than one inbox, and this affects where emails go to but also, depending on your settings with whatever device you’re viewing your emails on, you might not see the other folders unless you look on, for example, your laptop. Yes, I know–frustrating!

Important! If you open a dispute with PayPal after purchasing an eBook, it will be assumed that you want a refund, which will stop you from downloading the book. This is to prevent fraud. Please ensure that you haven’t requested the eBook via email without disclosing that you’ve opened the dispute – details of these attempts are passed to PayPal.

I’ve paid but I haven’t received an email with the download link.

If you’ve paid with cleared funds, please check your spam folder. If it’s not in your spam folder and at least 5-10 minutes have passed since purchase, please email shop AT baggagereclaim.co.uk and you will receive a new link within 24 hours (it will likely be a lot shorter time frame). Please note that at weekends it may take a bit longer and also that the shop is UK based so take into account the time (it’s GMT/BST) as orders can’t be sorted out while sleeping!

If you haven’t paid with cleared funds, you won’t receive your purchase until the payment clears. If for example you use PayPal but you didn’t have sufficient funds in your account, it will make the payment with your bank account or credit card that you have attached as back up funds to your account. How long it takes to clear is dependent on your bank – contact your local PayPal for further queries. Some credit cards also have a clearing period with PayPal. If you feel that this is in error, you should contact your credit card company directly.

Help! I can’t download it to my iPhone/iPad!

Please note that depending on what type of download link it is, it might not open on your iPad/iPhone.

  • If it’s a link to an individual item (most links), it will do.
  • If it’s a link to a zip file, it won’t.

9/10 times when an issue is encountered with downloading onto a mobile device, it’s because even if you think you’ve only clicked the link once, your phone might think it’s more than that. Or, it’s because the link did open but for whatever reason, it wasn’t passed into the appropriate app.

If you are having problems downloading on a mobile device, you either need to download the files to your PC/Mac and then email them to your phone, or put the files into something like Dropbox, Box, iBooks, or Goodreader (great apps), or if you are not in a position to send them to your phone/iPad from a computer, email shop AT baggagereclaim.co.uk

My download link has expired. Does this mean I can’t read the book anymore?

If you have been reading the book, it means you have been reading a downloaded local copy on your computer (or in an app in your device unless you’ve been reading straight off the link in your email- you have not been reading it on the internet. This means the file is on your PC/Mac/device somewhere – normally the default location for downloads will depend on your settings.

If you search for the file through Windows Explorer or Finder (Mac), you will locate the file.

If you are inclined to lose files, when you’re in, for example, Adobe Reader or Preview, do File, then Save As and save it to your desktop or wherever you easily find files. Or save it into an app like Dropbox etc where they’re essentially available from wherever you access Dropbox. Or save into other apps like iBooks etc.

My download link has expired and I haven’t had a chance to download it yet/there was an error. Help!

Please email shop AT baggagereclaim.co.uk and a new link will be issued. Note that the software used to dispatch download links does perceive any and all clicks on the link as a download attempt hence why it will expire if you tend to click a few times when you go to download something.

I was printing it out and went back and the link had expired.

You are not printing from or reading on the internet – you are printing from a downloaded file on your computer hence the file is there for you to print whenever you feel like it. Try to do a search. If you didn’t save it somewhere specific, it’s possible that it’s in your temp or download folder. If all else fails, email shop AT baggagereclaim.co.uk and a new link will be issued.

Why does the link expire?

For security reasons that help to prevent fraud and malicious downloading. Getting a new link is as simple as sending an email to shop AT baggagereclaim.co.uk.

I was downloading and I got an error

Please email shop AT baggagereclaim.co.uk and a new link will be issued or the files will be sent via email.

What can I read the ebooks on?

You can read them on PCs, Macs, iPads, iPhones and basically any phones or eReaders that are compatible with PDFs, which should be pretty much everything. For iPads, I highly recommend Goodreader and similar apps. I also recommend if you’re the type that accesses files across multiple gadgets or from multiple places that you get a Dropbox account (they’re free up to 2GB which is plenty of room for files on the go) – it also syncs with Goodreader. If your purchase included an ePub version (most purchases do) this is a standard file format that opens in most eReaders (excluding Kindle) and in apps like iBooks. This format is especially formatted for these devices.

What program can I open the files with on my PC or Mac?

Typically it tends to be Adobe Reader or Preview– you basically need a PDF reader. Microsoft Word is not appropriate. Please note that individual download links, so a link to one item, will be for either a PDF or ePub file. If it’s for a group of items, it will be a zip file, which unless it’s being opened in a special app on a mobile device, typically, the zip file, which is basically like a compressed folder of the book files, needs to be unzipped by double clicking on it on a computer. If you get an error message in your reader, the likelihood is that you have not unzipped the file before taking it to your reader and are instead trying to open the zip file with it.

I requested an email for book files but it hasn’t come through.

File/download link requests are typically responded to within 24 hours. Please check your spam folder and also ensure that there isn’t a limit on file size if you have requested for the files to be sent by email.

Please note that I’m based in the UK so please factor that in if you’re emailing me at the equivalent of my nighttime as I will be asleep! I generally respond within 24 hours – weekends may take a little longer.

If you are a Comcast customer, please add shop AT baggagereclaim DOT co DOT uk to your address book as Comcast have a tendency to block a lot of stuff. Either way, email us if it hasn’t come through and we can investigate.

Are there any Baggage Reclaim discount codes?

Codes are available at certain times and for certain promos with the bulk going to newsletter subscribers and students/members, but I have put together ebook bundle deals instead so you can buy more than one of my books at special rates.

Use the email address that is specified throughout this page shop AT baggagereclaim.co.uk. Please don’t post comments on other pages either as you are delaying getting your issue resolved.