General Help

I haven’t received my ebook / I have a problem downloading my ebook.

Check out the FAQ for book purchases.

I’m checking on when my print book (or other goodies like badges, mugs, notebooks etc) will be sent.

See the delivery and returns page. Been more than 14 working days and you’re living overseas? Email my assistant at shopATbaggagereclaim.co.uk and we can look into it or reissue. UK orders are normally received within a few days of ordering.

Do your prices include VAT?

All prices are in pounds sterling and inclusive of VAT (European Sales Tax) on applicable products, at the prevailing rate on purchases where applicable. If VAT applies, it will be shown at the checkout. Baggage Reclaim